Refund & Cancellation Policy

1. Overview and Governing Terms

This Refund and Cancellation Policy ("Policy") describes when and how refunds or credits may be issued for purchases made through the Regent Service. This Policy is incorporated into and forms part of the Regent Terms of Service. In the event of any conflict between this Policy and the Terms of Service, the Terms of Service shall control. All purchases are subject to this Policy, which you acknowledge and agree to at the time of checkout.

2. Digital Playbooks: No-Refund Policy

Playbooks are digital products that are delivered immediately and in full upon confirmed payment. Because Playbooks consist entirely of digital content that is made available to you at the moment of purchase, and because you cannot "return" digital content in the same way as a physical product, all Playbook sales are final. Regent does not offer refunds, partial refunds, credits, or exchanges for Playbook purchases under ordinary circumstances. By completing your Playbook purchase, you expressly acknowledge that: (a) the digital content is made available to you immediately upon payment; (b) you consent to immediate performance of the digital supply; and (c) you understand that, by virtue of immediate delivery, you forfeit any applicable statutory right of withdrawal for digital content under the laws of your jurisdiction, to the extent permitted by applicable law.

3. Exception: Statutory Rights of EEA and UK Consumers

If you are a consumer located in the European Economic Area ("EEA") or United Kingdom ("UK"), you may have a statutory right of withdrawal under applicable consumer protection law (for EU consumers, Directive 2011/83/EU on consumer rights; for UK consumers, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013). For digital content, this right of withdrawal expires once performance of the contract has begun with your prior express consent and acknowledgment that you thereby lose your right of withdrawal. By completing your purchase, you provide such consent and acknowledgment. If, for any reason, you believe you retain a statutory right of withdrawal under applicable law, please contact us at cole@useregent.com within 14 days of your purchase date, and we will evaluate your request in accordance with the applicable legal requirements.

4. Subscriptions: Cancellation Policy

Subscriptions to the Regent assistant and related features are billed in advance on a recurring basis. You may cancel your Subscription at any time through your account dashboard. Upon cancellation, your Subscription will remain active until the end of the then-current billing period (the period for which you have already been charged), after which your access to Subscription features will terminate. No partial-period refunds will be issued for cancellations made mid-period; you will retain access through the end of the period you have paid for. Subscription fees are non-refundable except as required by applicable mandatory law or as provided in Section 5 of this Policy.

Credits purchased through the dashboard reload function are non-refundable and have no cash value. Credits do not expire during the term of an active Account but will be forfeited upon Account termination. No refund, credit, or compensation will be provided for unused Credits upon cancellation of a Subscription or termination of an Account, except where required by applicable mandatory law.

5. Billing Errors and Duplicate Charges

Notwithstanding the no-refund policies above, if you believe you have been charged in error or have been subject to a duplicate charge, you must notify us at cole@useregent.com within 30 days of the disputed charge appearing on your payment method. Please include in your notice: your name, the email address associated with your Account, a description of the charge you believe was made in error, and the approximate date of the charge. The Company will investigate all credible billing error reports and, if an error is confirmed, will issue the appropriate correction, which may take the form of a refund to your original payment method, a credit to your Account, or another appropriate remedy at the Company's discretion.

6. Technical Non-Delivery

If a Playbook purchase was successfully charged but the delivery email was not received within one hour of payment, please check your spam folder before contacting us. If you do not find the delivery email, contact us at cole@useregent.com within 7 days of your purchase date. The Company will investigate and, where a technical failure on our end prevented delivery, will promptly re-deliver the Playbook or, at the Company's discretion, issue a full refund for the affected purchase.

7. Chargebacks

If you initiate a chargeback or payment dispute with your card issuer or payment provider for any charge that was valid and authorized, the Company reserves the right to: (a) terminate or suspend your Account pending resolution of the dispute; (b) dispute the chargeback with supporting documentation of the valid transaction and delivery; and (c) charge a reasonable administrative fee, to the extent permitted by applicable law, for processing costs incurred as a result of the chargeback. The Company encourages you to contact us directly at cole@useregent.com before initiating a chargeback, as most billing issues can be resolved more efficiently through direct communication.

8. How to Request a Refund or Report a Billing Issue

All refund requests, billing error reports, and delivery issues must be submitted by email to cole@useregent.com. Please include your full name, the email address associated with your Account, the order or transaction identifier (if available), a description of your request or issue, and any supporting documentation. The Company will acknowledge receipt of your request within a reasonable time and will provide a response within 10 business days. The Company reserves the right to request additional information to verify your identity and the nature of your claim before processing any refund.

9. Changes to This Policy

The Company reserves the right to modify this Policy at any time. Changes will be posted on this page with an updated "Last updated" date, and material changes will be communicated as described in the Terms of Service. The Policy in effect at the time of your purchase governs your transaction.

10. Contact

For questions about this Policy or to submit a billing inquiry, contact us at cole@useregent.com or through our Contact page.